Rental Terms and Cancellation Policy
These terms apply to every rental from Jeremy Rental Works, 3345 Willow Creek Rd, Florence, SC 29505. Your quote and confirmation list the specific units, dates and prices.
How do payment and renewal work?
Event and short-term rentals are paid in full when booked and cover up to 7 days. Long-term rentals bill every 28 days on the card on file and renew automatically until you request pickup. Approved contractor accounts are invoiced each cycle. We accept Visa, Mastercard, American Express and Discover.
- Prices exclude South Carolina sales tax, which appears as its own line.
- There is no credit card fee and no fuel surcharge.
- No refund is given for unused days inside a 28-day cycle already billed.
- Invoices on approved accounts are due within 15 days.
What is the cancellation and change policy?
Cancel 48 hours or more before delivery for a full refund. Cancellations inside 48 hours carry a $75 trip fee. Same-day orders cannot be refunded once the truck is dispatched. Date changes and weather reschedules are free with 24 hours' notice when a unit is open on the new date.
What does the renter agree to about placement and access?
The renter chooses and marks a level, firm spot the truck or dolly can reach, about 50 feet or less from where the truck parks. Gates need about 48 inches of clear width for a standard unit. If the crew cannot place the unit because of a locked gate or blocked path, a $75 return-trip fee applies.
- Give gate codes and a site contact when booking.
- Keep units 10 feet from low wires and away from septic lids and well heads.
- Public streets, sidewalks and parks need permission from the property owner or city before delivery.
- We are not responsible for damage to lawns, irrigation lines or pavement under the unit or along the path you choose.
What servicing is included?
Event units arrive cleaned, deodorized and stocked with toilet paper and hand sanitizer, with no servicing during the event unless you add a visit. Long-term units get 1 service visit per week: pump-out, wash-down, deodorizer, restock and water refill on sink units. Extra visits are $65 each.
Who is responsible for damage or loss?
The renter is responsible for the units from delivery until pickup. Normal wear is on us. The renter pays repair or replacement cost for vandalism, fire, theft, misuse, moving a unit without our crew, or excessive mess beyond normal use, such as trash, paint or concrete in the tank.
How do pickup and billing end?
Event pickups are scheduled at booking, usually the next business day after the event. Long-term renters call or text (843) 268-6817 to request pickup. Billing stops on the day you request pickup, and the crew collects the unit within 2 business days. Units must be accessible on pickup day.
What about storms and severe weather?
Hurricane season runs June 1 to November 30. Before a named storm, renters can ask us to lay units down, strap them or pick them up early. Units damaged by storms are not billed to the renter when the renter followed our storm instructions or requested pickup in time.
Questions about these terms? Call (843) 268-6817 or see the rental FAQ, the pricing guide and our privacy policy.